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Open 9mod Privacy Policy for Malaysia

This page explains how 9mod handles the details tied to your account, device, and contact records when you open an account or send a privacy request.

Account dataCookie recordsRetentionMalaysia access

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Browse the Scope of This Policy

9mod Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect the details needed to run your account, such as contact fields, login activity, device data, cookie signals, and the records that show deposits or withdrawals through Touch 'n Go, GrabPay, Boost dan FPX. We use that data to verify access, keep sessions secure, detect

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misuse, answer support requests, and keep transaction history accurate. Where we work with service partners, they only get the data needed to perform their task and they must handle it under contract. If a request touches access, disclosure, or correction, the outcome depends on local law
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and is available where local law permits. We may also keep some records after closure when we need them for disputes, audit trails, fraud checks, or legal duties.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Open Privacy Contact Paths Today

If you want to ask about this policy, request a copy of your file, or correct a detail, start from the contact path in your account…

DATA PRACTICES

Explore How We Handle Your Data

We keep the policy tied to real account handling, not loose promises. Cookies help us recognise your session, remember your settings, and spot unusual access.

Data Collection

We collect contact details, login records, device signals, and transaction references only for account setup, access checks, support, and recordkeeping. We keep each field narrow so the file stays tied to a clear purpose.

Cookies

Cookies and similar tools help us keep you signed in, remember page language, and measure whether the account area loads correctly. You can clear cookies in your browser, but some parts of the site may ask you to sign in again.

Account Security

We ask for matching proof before we change sensitive details, and we log access attempts to spot unusual activity. If we see a risk, we may pause a session while we check the record and protect your account.

Retention

We keep data only for as long as we need it for account history, legal duties, dispute handling, or fraud checks. When the retention period ends, we remove or de-identify records according to our internal schedule.

Access Requests

You can ask what we hold about you, where local law permits. We will confirm the request through the contact path on your account and may need extra details before we share any personal record.

Change Requests

If anything is wrong, send the corrected detail with the old version and we will check it against our records. When local law allows, we will update the file and tell you once the change is done.

Browse Common Privacy Questions and Answers

These questions cover how we collect, use, keep, and update personal data on 9mod. If you need a case-specific answer, use the contact path in your account area so we can match your record and respond under the right legal setting.

We collect the details needed for account setup, sign-in, support, and recordkeeping: contact fields, login activity, device data, cookie signals, and transaction references. We keep the list narrow and use each field for a stated purpose.

Cookies help us remember your session, keep you signed in, and save simple settings like language. They also help us spot unusual access and check whether pages load as expected.

Only staff who need the record for support, security checks, payment tracing, or legal duties can access it. If a service partner helps us run a task, we limit the data to that task.

We keep records for the period needed for account history, dispute handling, fraud checks, and legal duties. After that, we remove them or convert them into non-identifying form.

Yes. Send the request through your account contact path, and we will confirm your identity before we share or update anything. If local law permits, we will provide the record or change it.

You can ask us to stop using optional cookies or to change certain contact settings. Some records must stay in place for legal or security reasons, so we will explain what can and cannot change.

Open 9mod Privacy Policy for Malaysia

Open Privacy Contact Paths Today

Explore How We Handle Your Data

Data Collection

Cookies

Account Security

Retention

Access Requests

Change Requests

Browse Common Privacy Questions and Answers

01 What personal data do you collect?

02 Why do you use cookies?

03 Who can see my data?

04 How long do you keep my records?

05 Can I ask for a copy or correction?

06 What if I want to change my consent?

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