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Open the Terms Behind Your Account

This page sets the rules for account use, content access, wallet use, and support requests for Malaysia on 9mod so you can see what applies before you open…

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9mod Open the Terms Behind Your Account
CONTACT PATHS

Open support for policy questions

Need help reading a clause or checking what it means for your account?

Live chat Open live chat from the footer when you need a quick read on a…
Email Send a written request if you want a record of the exchange.
Help form Use the help form when you need to ask about access, consent, or a…
DATA AND ACCESS

Explore how we handle records

We keep policy handling tied to account security, access control, and the records needed to answer your request.

Account records

We keep the profile details, contact history, and transaction trail that are needed to run your account and answer policy questions. Anything not needed for that purpose is handled under our retention schedule.

Cookies

Cookies help keep you signed in, remember language choices, and load the page you last used. You can change browser settings if you want to limit them, but some features may not keep state.

Security checks

When you change a password, edit a key detail, or ask about access, we may ask for a code or other confirmation. That helps make sure the request comes from the right account holder.

Retention

We keep records only for as long as needed to run the account, resolve a dispute, meet local law, or complete a correction request. After that, the data is removed or masked on schedule.

Correction requests

If a name, phone number, or email is wrong, send the exact change you want and the reason it matters. We check it against the account record before we update anything.

Contact path

For any request about access, consent, or how a clause applies to you, use the contact route shown in your account. We log the request and reply through the same channel where possible.

Browse common Terms & Conditions questions

These answers are written for the account holder, not for a general audience. If a clause affects access, data, or corrections, it depends on local law and is available where local law permits. Use the contact path in your account if your question needs a case-specific read, and we will respond through the same channel whenever possible. We keep the language plain so you can match the term to the action you want to take.

They cover account creation, use of content, wallet actions, contact paths, and the way we handle changes to the page. If a rule depends on local law, that rule applies only where local law permits.

Yes. If we update a clause, we post the new version on the page and it applies from that point. If a change affects your account, we expect you to read the updated text before continuing.

We keep the details needed to run your account, verify requests, and answer support questions. Anything outside that purpose is handled under our retention schedule, and we only keep it for as long as needed.

Yes. Send the exact field you want changed, the replacement text, and the reason. We check it against the account record first, then we update it if the evidence matches.

You should stop using the account and contact us about the clause you do not accept. We can explain the wording, but the active terms on the page still control your use until they are changed.

Access depends on local law and is available where local law permits. If your location or account status does not meet that rule, some parts of the site may not be available to you.

Use live chat, email, or the help form linked in your account. Include the section name and the exact sentence so we can trace the request to the right policy record.

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